FREQUENTLY ASKED QUESTIONS

Do you have a question? Check our list of Frequently Asked Questions below!

If you are unable to find an adequate answer, feel free to contact us via phone, email or
through the contact form.

DO I NEED A REFERRAL FROM MY PHYSICIAN OR SPECIALIST?

No. A referral from your physician is not mandatory in the Netherlands. If you feel we
can help treat your injury or complaint, you can come to us directly. One of our therapists
will then screen you to determine if we can continue through with treatment.

does the practice have a contract with my health insurance company?

We have contracts with virtually all Dutch health insurance companies. If you have additional insurance for physiotherapy, your insurance is very likely to cover the costs of treatment.

HOW MANY TREATMENTS WILL MY INSURANCE COVER?

In the Netherlands everyone is obliged to have a basic health insurance (“zorgverzekering” ). However, a basic health insurance doesn’t cover treatment by a physiotherapist (except in very specific situations) and you must choose (it’s not obligated) to take an additional insurance (“aanvullende verzekering”) to be insured for a certain amount of physiotherapy treatments. How many sessions of physiotherapy, depends on which additional insurance package you choose. (the number of treatments is per year, not per injury or complaint) If you don’t have an additional insurance regarding physiotherapy, you will have to pay for the treatments yourself.

We keep a record of the number of treatments you have received at our practice, and will let you know in time if you are nearing the maximum number of treatments your insurance company will cover. However, it remains your own responsibility to make sure you are still eligible to be covered. If, for instance, you have been under treatment at another practice, we have no way to know how many treatments your insurance company has already covered.

If you don’t have additional (Dutch) insurance, you will receive an invoice from us. If
you've got an insurance with AON you can send them the invoice and, depending on your
coverage plan, they will transfer almost the whole invoice to our account. But beware, in
the case that AON does not cover the full costs, you will be asked to cover the remaining
total.

I HAVE A CHRONIC CONDITION. how does that affect coverage?

Patients with a condition listed on the chronic list are eligible for long-term treatment. In that case, a referral from the general practitioner or specialist is required. You pay (partly) yourself for the first twenty treatments or are paid from your supplementary insurance, after which the treatments are reimbursed from the basic insurance.

It is not the case that all conditions that you may suffer from chronically also appear on the chronic list.

can i indicate a preference for a particular physiotherapist?

Yes. If you have a preference for a specific therapist (e.g.male or female therapist) we
will, of course take your wishes into account.

WILL MY PHYSICIAN RECEIVE A TREATMENT OVERVIEW?

Yes – unless you don’t want him or her to. 

what should I bring to my first appointment?

If you have been referred to us by your physician or have another referral, bring your referral letter with you. Please also bring valid ID, your insurance card and a towel.

what are your rates?

USC Fysiotherapie has contracts with most large Dutch insurance companies. This means that, providing you have additional insurance for physiotherapy, the policy conditions allow for full coverage of the cost of your treatment.

Choosing the right policy and insurance is your own responsibility, but we are happy to help you with any questions you might have.

The rates below do not apply to uninsured clients, or to clients whose insurance companies we have not entered into a contract with.

Regular session physiotherapy € 39,-

Intake and examination € 48,50

Long session € 78,--

One-time physiotherapeutic consult € 78,-

Ultrasound during a regular session € 20,- (this won't be covered by your insurance)

Second opinion shoulder or knee € 78,-

Missed appointment* € 29,-

*Missed appointments will not be covered by your insurance company

what are your house rules?

do you evaluate treatments?

We are constantly trying to improve our services and will e-mail you a questionnaire about the quality of our guidance and your experiences after you have finished treatment. Please let us know if you would rather not receive this e-mail.

i have a complaint. what should I do?

Do you have a question or a suggestion? We’re here to help! Should you have a complaint about your treatment which we have not adequately handled, we are happy to bring you into contact with the Royal Dutch Society for Physiotherapy (Koninklijk Nederlands Genootschap voor Fysiotherapie, or KNGF). If the Society deems your complaint to be valid, it will act as mediator for you.

i haven’t found the answer to my question

Please contact us at info@uscfysiotherapie.nl for any other questions you might have